Thank you for shopping at Newavetree.com! Below is our shipping policy, outlining the details of how we process and deliver your orders.
1. Order Processing
- Orders are processed within 7 business days (excluding weekends and holidays).
- You will receive an email confirmation with tracking information once your order has been shipped.
- If an item is out of stock or delayed, we will notify you via email.
2. Shipping Locations
We currently ship to the following regions:
Worldwide(except North Korea)
3. International Shipping
- International orders may be subject to customs duties, taxes, or import fees, which are the customer’s responsibility.
- Delivery times vary depending on the destination and customs processing.
4. Order Tracking
- Once your order ships, you will receive a tracking number via email.
- You can track your package using [Courier’s Website] or through our [Track Order Page].
5. Lost, Stolen, or Damaged Packages
- We are not responsible for lost or stolen packages after they have been marked as “delivered” by the carrier.
- If your order arrives damaged, please contact us within 7 days with photos, and we will assist with a replacement or refund.
- If your package is lost in transit, please reach out to the carrier first. If unresolved, contact us for further assistance.
6. Shipping Policy Changes
We reserve the right to update this policy at any time. Changes will take effect immediately upon posting on our website.
7. Contact Us
If you have any questions regarding shipping, please contact us at support@newavetree.com